Services
Customer Support
Tell us your business challenge and we’ll build a custom solution for you.
Our experts answer your customers’ technical support requests from your help desk (or email). We support all popular help desk platforms such as WHMCS, Kayako, osTicket, and more.
We help you configure your phone system so that all support calls are routed to our support team in Ho Chi Minh city. We answer support calls with your customized greeting, and function as your own support staff.
Support features
Available 24/7
Lights are always on at N Support for your outsourced web hosting support. You & your customers will get lightning-fast response 24 hours a day, 7 days a week.
Multi-channel support
Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.
Customized support SLA
Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.
Flexible support coverage
You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.
Single point of contact
An account manager familiar to you will act as the single point of contact at N Support for everything that relates to operations, projects, quality & more.
24/7 monitoring & rescue
We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.
Coordination with your DC
If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved..
Server updates & patching
We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.
Security audits & hardening
We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.
Server performance tuning
We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.
Backup management
To make sure you’ll always have a reliable backup, we’ll monitor your backup process, fix backup errors, and periodically test backup integrity.
Pre-sales support
If your prospective customers need help understanding your service features, we’ll guide them towards the right package.
Customer Support Plans
Shared Team
Starting from
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Helpdesk, phone & live chat
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24/7 availability
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100% white label services
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Industry leading response time SLA
Dedicated Support
Starting from
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Experts dedicated to your company
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Flexible shift times
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Weekday, weekend or 24/7
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End-user & server support
All In One Support
Starting from
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100% managed support
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Helpdesk, phone & live chat
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Server monitoring and maintenance
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Unlimited support*
Don't know what fit to you?
Contact our team and we will help choice the right plan for you