Customer Support

24/7 help desk, phone & live chat support for you and your customers

Tell us your business challenge and we’ll build a custom solution for you.

Our experts answer your customers’ technical support requests from your help desk (or email). We support all popular help desk platforms such as WHMCS, Kayako, osTicket, and more.

We help you configure your phone system so that all support calls are routed to our support team in Ho Chi Minh city. We answer support calls with your customized greeting, and function as your own support staff.

Support features

Available 24/7

Lights are always on at N Support for your outsourced web hosting support. You & your customers will get lightning-fast response 24 hours a day, 7 days a week.

Multi-channel support

Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.

Customized support SLA

Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.

Flexible support coverage

You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.

Single point of contact

An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.

24/7 monitoring & rescue

We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.

Coordination with your DC

If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved..

Server updates & patching

We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.

Security audits & hardening

We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.

Server performance tuning

We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.

Backup management

To make sure you’ll always have a reliable backup, we’ll monitor your backup process, fix backup errors, and periodically test backup integrity.

Pre-sales support

If your prospective customers need help understanding your service features, we’ll guide them towards the right package.

Customer Support Plans

Shared Team

Starting from

$ 75 00
  • Helpdesk, phone & live chat
  • 24/7 availability
  • 100% white label services
  • Industry leading response time SLA

Dedicated Support

Starting from

$ 500
  • Experts dedicated to your company
  • Flexible shift times
  • Weekday, weekend or 24/7
  • End-user & server support

All In One Support

Starting from

$ 1000
  • 100% managed support
  • Helpdesk, phone & live chat
  • Server monitoring and maintenance
  • Unlimited support*

Don't know what fit to you?

Contact our team and we will help choice the right plan for you

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